1. Agreement to These Terms

By accessing gorseoak.com, creating an account, submitting an enquiry, purchasing a product, or requesting a service, you agree to be bound by these Terms of Service.

These Terms should be read together with our Privacy Policy, Cookie Policy, Refund & Cancellation Policy, and Acceptable Use Policy.

If you do not agree with these Terms, you must not purchase or use our products or services.

2. About Our Business

TEAMJOY ALL TRUE LLC provides digital products and professional technology services through gorseoak.com.

Our offerings may include website development, WooCommerce resources, plugin packages, digital templates, workflow automation, data cleanup, CSV preparation, software configuration, API integration, technical support, and other related digital solutions.

Unless expressly stated otherwise, our products and services are supplied electronically and do not include the delivery of physical goods.

3. Eligibility and Authority

You must have the legal capacity to enter into a binding agreement in your jurisdiction before placing an order.

If you purchase on behalf of a company or another organisation, you confirm that you have authority to accept these Terms and enter into the relevant agreement on its behalf.

You are responsible for ensuring that your use of our products and services complies with the laws and regulations applicable to you and your business.

4. Customer Accounts and Information

You may be required to provide your name, email address, billing details, company information, project details, or other information when placing an order or requesting a service.

All information provided must be accurate, complete, current, and not misleading. You must update your information if it changes during an active project or service period.

You are responsible for maintaining the confidentiality of account credentials, download links, API keys, licence information, and other access details provided to you.

5. Product and Service Descriptions

We make reasonable efforts to describe our digital products, service packages, features, compatibility requirements, prices, and included support accurately.

Product images, demonstrations, portfolio examples, sample layouts, and service descriptions are provided for general reference. A completed project may differ where customer requirements, software limitations, third-party platforms, or technical conditions require changes.

Only the features expressly included in the product page, quotation, project scope, invoice, or written confirmation form part of the agreed service.

6. Orders and Contract Formation

Submitting an order through gorseoak.com constitutes an offer to purchase the selected product or service.

An order is not considered accepted until payment has been authorised, required information has been received, and we have issued an order confirmation or otherwise confirmed that the service will proceed.

We may reject, cancel, or request clarification regarding an order where the product is unavailable, the price is incorrect, information is incomplete, payment cannot be verified, or the requested activity presents legal, technical, security, or operational concerns.

7. Pricing, Currency, and Taxes

Prices are displayed in United States dollars unless another currency is clearly shown during checkout or in a written quotation.

Prices may be changed at any time, but a change will not normally affect an order that has already been accepted, except where the price displayed resulted from an obvious technical or administrative error.

Customers are responsible for applicable taxes, bank fees, currency conversion fees, international transaction charges, or other charges imposed by their bank, payment provider, or local authority.

8. Payments and Recurring Plans

Payments may be processed through Stripe, PayPal, or another payment method displayed during checkout. Payment providers operate under their own terms and privacy notices.

Full payment is normally required before a digital product is released or work begins, unless a quotation, invoice, deposit arrangement, or written agreement states otherwise.

Where a product is clearly described as a monthly or recurring plan, the selected payment method may be charged at the stated interval until the plan is cancelled or otherwise ends. Renewal terms and cancellation options will be displayed before purchase where applicable.

You must not submit a payment dispute or chargeback for a transaction you recognise without first contacting us and allowing a reasonable opportunity to review the issue.

9. Digital Product Delivery

Digital products may be supplied through a download link, customer account, email, licence key, documentation, online access, or another electronic delivery method.

Delivery times shown on the website are estimates unless expressly agreed as a fixed deadline. Delivery may be delayed if payment verification, customer information, technical review, or manual configuration is required.

You are responsible for providing a valid email address, checking spam or junk folders, downloading files within any stated access period, and maintaining your own backup after delivery.

10. Digital Product Licence

Unless a separate licence states otherwise, purchased digital products are licensed to you on a limited, non-exclusive, non-transferable, and non-sublicensable basis for your own permitted business or personal use.

Purchasing a digital product does not transfer ownership of the underlying copyright, source materials, trademarks, software framework, documentation, or other intellectual property.

You must not resell, redistribute, sublicense, publicly share, copy for third parties, remove licence controls from, or claim ownership of our digital products unless we have given written permission.

11. Custom Services and Project Scope

Website development, data processing, API integration, automation, software configuration, and similar services may require a customised project scope.

The agreed scope may be recorded in a quotation, invoice, email, requirements document, order description, or other written confirmation.

Features, pages, integrations, revisions, support, or deliverables not expressly included in the agreed scope may require a separate quotation and additional payment.

12. Customer Materials and Responsibilities

You must provide requested content, files, data, product information, access credentials, technical details, approvals, and feedback within a reasonable time.

You confirm that you own or have permission to use all text, images, branding, software, customer data, product data, documents, and other materials supplied to us.

You are responsible for the accuracy and legality of customer-supplied information. We are not responsible for errors caused by inaccurate, incomplete, corrupted, outdated, or unlawfully supplied materials.

Customers should maintain independent backups before providing website, database, software, or data access.

13. Project Timing, Delays, and Availability

Project timelines are estimates based on the information available when the project begins.

Delivery may be extended where requirements change, requested information is delayed, feedback is not provided, third-party services are unavailable, additional work is requested, or circumstances arise outside our reasonable control.

If a customer does not provide required materials or responses for an extended period, we may pause the project, revise the delivery schedule, close the project, or require a restart fee before work resumes.

14. Revisions and Acceptance

The number of revisions included in a product or service is limited to the amount stated in the relevant package, quotation, or project agreement.

A revision means a reasonable adjustment to work already completed within the agreed scope. New features, major redesigns, replacement content, changed requirements, or additional integrations are not considered ordinary revisions.

Customers must review delivered work promptly and report material issues with sufficient detail. Work may be treated as accepted after written approval, active use, publication, import, deployment, or expiry of a stated review period.

15. Third-Party Platforms and Integrations

Our products and services may rely on WordPress, WooCommerce, hosting providers, payment processors, plugins, APIs, software platforms, email providers, or other third-party services.

Third parties control their own availability, pricing, security, functionality, updates, licences, terms, and privacy practices. We cannot guarantee that a third-party platform will remain unchanged or available.

Customers are responsible for third-party subscription fees, domain fees, hosting charges, premium plugin licences, API usage charges, or other external costs unless they are expressly included in the agreed price.

16. Support and Communications

Support is provided only for the period, channel, product, and scope included in the purchased package or written agreement.

Support may include installation guidance, troubleshooting, correction of confirmed defects, or reasonable assistance with the delivered work.

Support does not automatically include unrelated website repairs, third-party software issues, new features, customer modifications, malware removal, hosting administration, or problems caused after delivery.

We may communicate with you by email, website notice, account message, or the contact information provided during checkout.

17. Refunds and Cancellations

Because our products are digital and our services may involve immediate work, refunds and cancellations are handled differently from returns of physical goods.

Eligibility depends on factors including whether a download or access link has been supplied, whether a licence has been activated, whether work has started, and how much of a custom service has been completed.

Customers must contact [email protected] to request cancellation, correction, or refund assistance. Further conditions are explained in our Refund & Cancellation Policy.

Nothing in these Terms excludes any consumer right or remedy that cannot lawfully be excluded.

18. Intellectual Property

TEAMJOY ALL TRUE LLC and its licensors retain ownership of all intellectual property associated with our website, branding, original code, product templates, plugins, documentation, methods, designs, and digital resources.

For custom projects, ownership and usage rights will follow the applicable quotation or written agreement. Unless otherwise stated, customer-specific final deliverables may be used by the customer after all outstanding payments have been received.

We may retain ownership of reusable code, frameworks, internal tools, development methods, general templates, technical knowledge, and pre-existing materials used to create a project.

19. Acceptable Use, Suspension, and Termination

You must not use our website, products, services, APIs, licences, or project work for unlawful, fraudulent, abusive, infringing, malicious, or unauthorised purposes.

Detailed restrictions are set out in our Acceptable Use Policy.

We may refuse service, suspend access, disable a licence or API key, pause a project, or terminate an agreement where payment is overdue, these Terms are violated, unlawful conduct is suspected, or continued service creates a material security or operational risk.

Termination does not remove payment obligations that arose before the termination date.

20. Disclaimers, Liability, Governing Law, and Contact

We will provide services with reasonable care and skill and will make reasonable efforts to ensure that digital products materially match their published descriptions.

Except for rights and liabilities that cannot lawfully be excluded, we do not guarantee uninterrupted website access, error-free software, uninterrupted third-party services, specific business results, increased sales, search rankings, advertising performance, or compatibility with every device, browser, plugin, platform, or future software version.

To the maximum extent permitted by law, TEAMJOY ALL TRUE LLC will not be liable for indirect or consequential loss, loss of profits, loss of opportunity, loss of expected savings, loss of data, or losses caused by third-party platforms, customer materials, unauthorised changes, or failure to maintain backups.

These Terms are governed by the laws applicable in the jurisdiction where TEAMJOY ALL TRUE LLC is registered, without depriving consumers of mandatory rights available under applicable local law.

We may update these Terms to reflect changes to our products, services, payment methods, legal obligations, or business practices. Updated Terms will be posted on gorseoak.com with a revised date.

Questions about these Terms may be sent to:

TEAMJOY ALL TRUE LLC
918 IDLEWILD CT, LEXINGTON, KY 40505, US
Email: [email protected]
Phone: +1(859)467-1078
Website: gorseoak.com