1. Digital Products and Services

Our products and services may include software tools, plugin packages, digital templates, e-commerce resources, data preparation, website development, workflow automation, API integration, and related technical services.

These items are delivered electronically or completed through professional work and are different from physical products. There is no physical item to return, exchange, or ship back to us. Refund and cancellation requests are therefore reviewed according to whether access has been provided, files have been delivered, or work has already started.

2. Cancellation Before Delivery or Work Begins

To request cancellation, customers must contact our support team at [email protected] as soon as possible and provide the order number, purchasing email address, and reason for the request.

An order may normally be cancelled if the digital product has not been downloaded or accessed and work on the requested service has not started. If cancellation is approved, we may issue a full refund to the original payment method.

A cancellation request is not confirmed until our customer service team has reviewed the order and sent written confirmation.

3. Refund Eligibility

Refund assistance may be available when a digital file is materially defective, the wrong product was supplied, access cannot be provided due to an issue caused by us, a purchased service has not started, or the delivered work is materially different from the agreed service description.

Customers should contact us promptly after discovering a problem and provide relevant screenshots, files, error messages, or other information that allows us to review the issue.

Where reasonably possible, we may first provide corrected files, replacement access, troubleshooting, revision, or another appropriate solution before approving a refund.

4. Non-Refundable and Partially Completed Work

Unless required by applicable law, refunds may not be available after a digital product has been downloaded, activated, accessed, or substantially delivered, or after the customer has received the benefit of the purchased product.

Custom website development, data processing, API integration, automation, configuration, and similar services may not qualify for a full refund once work has started. If a project is cancelled after work begins, we may retain the amount reasonably attributable to completed work, reserved resources, third-party charges, or non-recoverable costs.

Refunds are generally not provided for change of mind, failure to review compatibility information, customer-supplied data errors, unauthorised modifications, failure to provide required project materials, or problems caused by third-party systems outside our reasonable control.

5. How to Request a Refund or Cancellation

All refund, cancellation, or service-change requests must be submitted directly to our customer service team using the contact information below:

TEAMJOY ALL TRUE LLC
918 IDLEWILD CT, LEXINGTON, KY 40505, US
Email: [email protected]
Phone: +1(859)467-1078
Website: gorseoak.com

Please include your full name, order number, purchasing email address, product or service name, reason for the request, and any relevant evidence. We will review the circumstances and notify you of the available solution.

Approved refunds will be returned to the original payment method. Processing times may vary depending on Stripe, PayPal, the card issuer, bank, or other payment provider. Nothing in this policy limits any consumer right that cannot lawfully be excluded or restricted.